Why Sense

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It makes sense to do business with us

Our people are the soul of our business

Exceptional performance is the balance between passion and vocation. The genuine love of what we do and the pride in the countries we represent, coupled with the mastery of the services we provide make for a powerful combination. We know we have the best in the industry – thought leaders, risk takers and dream makers – who have together aggregated over 1 800 years’ worth of experience in travel (literally our own era!).

We have Boots on the Ground. With in-country residents and specialists, your African experience is one to the very roots of each of the regions we specialize in. We own our experience – we have lived on and travelled over this ground too.

Our level of service is blue-chip in calibre, but highly personal in nature. Although each of our regions has a character and offering of its own, the golden thread that runs its way through the whole Sense of Africa family is our service promise, maintained by consistent quality control.

We serve B2B customers in all source markets globally. Personal relationships built over time are our currency. In our world the customer is always the king, and we will adapt around their unique needs, preferences and business structures. For us there is always a solution – we listen, we find a way and we make it happen.

For us, going beyond is just the start.

Our people are the soul of our business

Exceptional performance is the balance between passion and vocation. The genuine love of what we do and the pride in the countries we represent, coupled with the mastery of the services we provide make for a powerful combination. We know we have the best in the industry – thought leaders, risk takers and dream makers – who have together aggregated over 1 800 years’ worth of experience in travel (literally our own era!).

We have Boots on the Ground. With in-country residents and specialists, your African experience is one to the very roots of each of the regions we specialize in. We own our experience – we have lived on and travelled over this ground too.

Our level of service is blue-chip in calibre, but highly personal in nature. Although each of our regions has a character and offering of its own, the golden thread that runs its way through the whole Sense of Africa family is our service promise, maintained by consistent quality control.

We serve B2B customers in all source markets globally. Personal relationships built over time are our currency. In our world the customer is always the king, and we will adapt around their unique needs, preferences and business structures. For us there is always a solution – we listen, we find a way and we make it happen.

For us, going beyond is just the start.

Working with us is easy…

Our sound structures promise efficient and consistent work processes, 24/7 access to information, rate parity, business security and administrative support, which all combine to add measurable value to your business.

You can rest easy in the knowledge that Sense of Africa products and experiences have our seal of approval, which stands for something in our world. We’ve either designed them specifically within our portfolio of owned product, or we have found them, tested them and endorsed them for you.

Our online booking portal gives our partners virtual access to all of our regions, which saves time in respect of real-time connectivity (independent of time zone differences).

We also ease significant administrative burden by handling due process documentation on behalf of our partners (such as health, hygiene and safety).

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We own our product

Over the years, we’ve come to understand which products are fundamental in ensuring successful travel experiences. We learned that being able to guarantee quality is sometimes only possible with full ownership, for it is only then that a product can be crafted to exact specification, and standards – from service to support – maintained consistently.

Scheduled Guided Tours

We’ve carefully designed our product portfolio to add measurable value to your business, and to give your clients an authentic and memorable experience of Southern Africa. We do this through;

Adding real value:
Our comprehensive portfolio has been designed to appeal to any budget, group size or travel purpose, while our guaranteed frequent tour departures give you consistent peace of mind. Our foreign language tour guides will make your clients feel completely at home.

Giving you ‘The Edge’:
Competitive pricing, guaranteed departures and availability on special interest / experiential tours keep you relevant, while also positively impacting on your bottom line. We’ve changed the perception of a traditional seat-in-vehicle tour, and rather offer classic tourist routes ‘with a twist’, including off-the-beaten track experiences. Clients are able to sample local life within the flexibility afforded during scheduled guided tours.

Saving you time (and money):
Our pre-costed modules give you the freedom to design your own itineraries knowing that all scheduled guided and self-drive tours promise guaranteed availability through free sell.

Holding your clients in safe hands:
From their time of arrival, your clients can expect expert guidance from our dedicated consulting teams. Our tour guides are both dynamic and experienced, while each of our partners and suppliers have undergone a thorough vetting process. There is never an unattended moment through our 24 hour managers on duty. In the unlikely event of an emergency, clients have access to 24 hour medical emergency assistance, and are fully covered by a comprehensive insurance and substantial liability cover.

Foreign Language Guides

The quality of a good guide cannot be underestimated, and ours are recognised as competent and empowered industry leaders.

This is largely due to our centralised and accredited Guiding Academy, which focuses on high level mentorship and continuous professional development. The Guide Academy addresses industry related and personal development aspects of travel, with particular emphasis on guiding. The curriculum includes formal training mandated by legislation and skills development programmes, and successful candidates are also equipped with the necessary interpersonal skills and competence to lead successful tours.

We centrally manage all functions relating to tour guides throughout the business, including sourcing, screening, recruiting, developing and managing personnel. Our global scheduling platform ensures an efficient system relating to tour guide allocations. This includes a comprehensive profile database, which accurately matches our tour guides to specific tour parameters.

Our Fleet

Whether your clients are looking for luxury, comfort, space, or simply a safe ride – our comprehensive vehicle fleet includes mini-vans and economy sedans as well as modern touring vehicles, custom-built 4×4 Land Cruiser safari vehicles, Isuzu Overlanders and larger 44-seater coaches at exceptional value for money. We also have our own workshops in Namibia and East Africa, which gives us complete control over our fleet (particularly valuable considering the nature of these landscapes, and the popularity of overland travel). Our fleet offering varies from region to region.

Transfer and Charters

With highly trained and accredited registered drivers and tour guides, and transfer services in line with international insurance and safety standards, your clients’ safety is never compromised. Our transfers are point-to-point, can be private or shared and are available on a guided or driver-only basis. Transfers are available on freesell (driver only). Our vehicle charters are available to complement tailor-made tours. These include the vehicle and guide, and are available for half or full day tours as well as multi-day overnight trips.

Airport Meet and Greet

From tracking down lost luggage on arrival to personalised check ins and VAT claims on departure, our highly skilled team will assist your clients to ensure a safe, effortless and enjoyable travel experience. Proficient in a variety of languages, our team ensures everyone has the correct documentation, assists with foreign exchange and time zone synchronization, and escorts clients to the relevant transfers, connecting flights or car rental services.